A. Bills shall be due when rendered and shall be delinquent twenty-one (21) days thereafter. It is the policy of the Town to discontinue water service to a customer by reason of nonpayment of bills only after providing notice and a meaningful opportunity to be heard on disputed bills.

B. If the customer believes the bill is in error, he or she shall notify the Town before the bill becomes delinquent.

If any bill becomes delinquent, a second bill will be mailed containing a shut-off notice, stating service will be discontinued for nonpayment thirty (30) days from the original due date.

C. Any customer disputing the correctness of a bill after notifying the Town and receiving a decision regarding the correctness of the bill shall have a right to request a hearing before the Town’s hearing officer in accordance with the procedures described elsewhere in this chapter. Requests for delays or waiver of payment will not be entertained at this hearing; only questions of proper and correct billing will be considered.

D. In the absence of payment of the bill rendered or resort to the hearing procedure provided herein, service will be discontinued at the time specified, but in no event until the charges have been due and unpaid for at least thirty (30) days.

E. If the customer’s bills become delinquent due to customer’s failure to receive bills or notices, customer shall not be relieved of his or her obligation therein due to his or her failure to receive bills/notices.

F. When it becomes necessary for the Town to discontinue water service to a customer for nonpayment of bills, service will be reinstated only after all bills and charges for service then due have been paid in full, along with any other charges due as may be set from time to time by resolution of the Town Council. [Ordinance #383, 2017; Resolution #1538, 2017; Ordinance #360, 2014; prior code § 19-9-6.]